Everything you need to know before going live.
Answers to the most common questions about AtlasResa Hotels — pricing, tech, support.
Hotels FAQ
For independent hotel owners and revenue managers.
General
What exactly is AtlasResa Hotels?
A SaaS platform that builds your multilingual official website, processes direct bookings with 3DS, and syncs availability to Google, Trivago and Kayak — all connected to a unified hotel backoffice.
My hotel has no website. Is that a problem?
On the contrary — AtlasResa is designed precisely for such hotels. We build your site from a 3-minute form, with your photos, brand and policies. No developer required.
Which languages are supported?
Your website, booking engine and backoffice are available in French, English, Spanish and Arabic (full RTL support).
How many hotels can you manage?
Our infrastructure supports multi-property chains. A single operator can oversee several establishments from one account.
Pricing & billing
Is there a monthly fee?
No. AtlasResa Hotels runs purely on commission from completed stays. Zero setup fees, zero fixed costs.
What is the commission rate?
AtlasResa does not publish a price list. Each property has a single rate, agreed with the sales agent who looks after it or directly with AtlasResa, then written into its contract. That rate applies to every completed stay. To find out yours, send us a request and we'll come back with an offer.
When am I billed?
The guest pays directly on your merchant account via Stripe or Payzone. AtlasResa then invoices the commission monthly with detailed breakdowns, denominated in Moroccan dirhams.
Can I retrieve my data if I leave?
Yes. Your bookings, guests and settings are exportable to CSV/JSON at any time from your backoffice. No lock-in.
Technical & integration
How fast can my hotel go live?
Your site is generated automatically from your property's own information, then you review it before publishing. The timeline depends on your approvals and, if you plug in your own domain, on CNAME propagation at your registrar.
Is my existing PMS compatible?
There is no off-the-shelf PMS or channel-manager connector yet: inventory, rates and restrictions are driven from the AtlasResa back-office. You can declare your existing connection there, and we study integrations case by case.
Where is the data hosted?
We do not advertise a hosting location until it is verifiable — our privacy page says so plainly. What is in place and verifiable: each property's data is walled off at the database level itself, every sensitive action is logged, and you can export all of your data whenever you want.
Is the site mobile-optimised?
Every AtlasResa site is built mobile-first, and your back-office ships an SEO dashboard that measures the Core Web Vitals of your published pages.
Support & onboarding
How do I reach support?
Over WhatsApp, by email, and straight from your back-office where every request becomes a tracked ticket. In French, English, Spanish and Arabic.
Do you support me during launch?
Yes. A dedicated account manager guides you during the first 30 days: pricing setup, policy drafting, photos, launch campaign.
What happens during outages?
We publish no contractual uptime commitment as of today, and we would rather say so than display a figure nobody can check. The platform is monitored and affected hotels are notified when an incident occurs.
Can I train my team?
Multilingual guides cover the whole back-office, and your first steps are walked through with you when your account opens.
Didn't find your answer?
Our team replies within one business day, in your language.