The 2 a.m. enquiry
It used to wait for your front desk the next morning — by which time the guest had booked elsewhere. It now gets an answer, a price and a payment link within seconds.
AI agentsIt doesn't say it can book.
It doesn't say it can book.
It books.
The same agent answers on your website, on WhatsApp, on the phone and by email. It touches your inventory, your rates, your policies and your payments — which a general-purpose assistant never can.
Hôtel des Tilleulsen línea · responde enseguida
Hola, ¿tienen habitación para 3 personas el fin de semana del 22?
¡Hola! Sí — la Suite Terrasse admite 3 personas, con desayuno incluido.
Suite Terrasse22 → 24 feb · 2 noches · 3 pers.412 €
Mejor precio que en las OTA
Reservar ahora
¿Hay traslado desde el aeropuerto?
Sí, 25 € por trayecto. Lo añado a la reserva si quiere.
Example. The guest writes in their own language, the agent answers in it — and the extra offered is at your catalogue price.
What it changes for you
Four moments where you were losing money.
The same twenty questions
Parking, pets, breakfast times, heated pool. Your team repeats them a thousand times a year. The agent answers from what you published — and from nothing else.
The abandoned basket
Someone filled in their dates and stopped. The agent follows up, with their consent, and re-offers the stay at a freshly quoted price — not a random discount.
The extra nobody offered
Transfer, dinner, upgrade, late check-out. Offered at the right moment, at your catalogue price, without anyone at the desk having to think about it.
The catalogue
Eight roles, one agent.
These are not eight bots to configure separately: the same agent switches role depending on what is asked, with different rights each time.
Front desk
Answers on your hours, amenities and policies.
Booking
Checks availability, quotes and creates the booking.
Stay management
Finds a stay, passes a cancellation request on.
Upsell
Offers your extras and revives abandoned baskets.
Management
Answers your leadership's questions in one sentence.
Concierge
Restaurants, activities, transfers — your recommendations.
Operations
Turns a complaint into a tracked maintenance ticket.
Groups & events
Qualifies the request and hands it to your sales team.
In real conditions
The guest asks; you see where the answer came from.
On the left, the agent answering on the hotel's website. On the right, the records it drew on — the only ones it has. Anything not in them goes to the front desk instead of being invented.
Real product screenshot — the property is anonymised.
Why you can let it speak to your guests
Three guarantees, not three promises.
01
The engine decides, the agent phrases
Every amount quoted is computed by your rate engine, with your taxes and promotions. An invented price is structurally impossible.
02
It knows what it does not know
On a topic you have not published, it does not guess: it hands over to your team with the whole conversation. A cancellation is never executed without a human.
03
Everything is reviewable
Every conversation, every action, every booking taken by the agent is in your back-office. Nothing happens out of your sight.
And if you'd rather it never mentioned something?
You choose what it knows, what it is allowed to do, on which channels, and at what point it must fetch a human. A setting, not a development project.
What it costs
Credit you top up. Never a surprise invoice.
The agents are optional and not included in the commission. You load credit, it is consumed on real usage, and you see the balance at all times. Out of credit, the agent pauses — it never keeps going at your expense.
- Automatic alert well before zero
- A monthly ceiling you set yourself
- Self-service top-up, without going through us
Agent credit
Active124 €left of €200
Conversations this month
1 284
Bookings taken
37
Top up credit
Sample screen — illustrative values.
Watch it answer your real guests.
We build the walkthrough on your property, with your rooms and your rates. You judge on evidence, not on a brochure.